Burst pipe, dead boiler, drain backing up? Don't panic — work the procedure. Stop the water, make the area safe, then ring this line to be connected with a local plumber covering Antrim town and the surrounding villages.
Be clear on what this is: a call-connection line, not a plumbing company. No work is carried out by this site itself — the call puts you through to a local, independent plumber, and you can ask questions before agreeing to anything.
One tap to dial. A person answers — no menus, no forms.
Most water damage happens in the first few minutes, and most of it is preventable. Run these drills now, while things are calm, and they will be automatic when they need to be.
Different faults, same opening sequence. Learn it once.
The stopcock is the single most useful thing in your house during a plumbing emergency, and most people go looking for it for the first time while water is pouring through a light fitting. Do the drill now instead.
The pressure gauge on the front of a sealed-system boiler tells you most of what you need to know. Read it cold, then follow the branch that matches.
Damp Northern Ireland winters do not need a deep freeze to catch out an uninsulated pipe in a loft, garage or external wall. A tap that dribbles or stops in cold weather is your warning.
Antrim sits on the shore of Lough Neagh, where the Sixmilewater runs into the lough, and the housing tells the town's story: an older core around the centre, then ring after ring of newer estates built as the town grew into a commuter base for Belfast. That mix matters for plumbing. Older houses near the core tend to carry ageing pipework, part-modernised heating and the occasional seized stopcock that has not been touched in decades. Newer-build estates bring their own patterns — pushfit connections under floors, pressurised systems that sulk when pressure drifts, and stopcocks hidden in cupboards the owners have never opened.
Add a damp lowland winter — the kind that hovers around freezing for weeks rather than plunging once — and you get the classic local failure: an under-insulated pipe in a loft or garage that freezes quietly, splits, and only announces itself in the thaw. The procedures above are written for exactly that. Run the stopcock drill this week, whichever kind of house you are in.
The plumber connected through this line covers Antrim town and the villages and townlands around it. On the edge of one of these areas? Ring anyway — coverage flexes with the plumber's schedule.
No embellishment. This is what the line is and how it behaves.
Pipes do not burst office hours. The line is staffed day and night, including weekends and bank holidays.
You are put through to a plumber covering Antrim and the surrounding villages — not routed into a national call centre that cannot find Randalstown on a map.
No invented prices, no promised arrival times, no made-up history. You get told what happens next, and you can ask anything before agreeing to work.
Each guide is a step-by-step drill for one emergency: what to do, in what order, and when to stop and ring.
The five steps that stop a burst pipe getting worse, plus the mains-or-mine test.
Open the drill →Checks to run in order before you call anyone — and the gas rule that overrides everything.
Open the drill →One fixture or every fixture? Decide first, then clear it step by step.
Open the drill →How pricing works, national ballparks with every caveat, and the questions to ask first.
Open the drill →Straight answers — including the things this line will not promise you.
There is no set figure. Rates differ between plumbers and move with the time of day, the fault and the parts needed. Do one thing every time: ask for the price, or the call-out fee plus hourly rate, before any work starts. A reputable plumber answers that question without fuss.
That depends on the plumber's workload at that moment and how far they are from you. Nobody honest promises a fixed number of minutes, so this line does not either. State clearly that it is an emergency when you ring and you will get a realistic arrival estimate for your address.
Shut the stopcock, open every cold tap to drain the pipes, and switch off the electricity at the consumer unit if water is near sockets or fittings and you can reach it without standing in water. Then ring. Do those steps in that order — stopping the flow matters more than mopping.
As general UK guidance, landlords are usually responsible for keeping the fixed plumbing and heating — boilers, pipework, water systems — in working order, while tenants should report faults promptly and cover damage they cause themselves. Rules can vary, so check your tenancy agreement or ask your letting agent before arranging work.
No. A gas smell is not a plumbing call. Leave the property now, do not touch light switches or appliances, and keep naked flames well away. From outside, call the National Gas Emergency Service on 0800 111 999 and follow their instructions. Only go back in when you are told it is safe.
Check under the kitchen sink first, then wherever the supply pipe enters the house — a hall cupboard, utility room or garage. Some homes have an outside valve under a small cover near the boundary. If it is seized, do not force it hard enough to snap the spindle; a plumber can free or replace it and can talk you through options on the phone.
Open 24/7 for burst pipes, boiler faults, leaks and blocked drains across Antrim and the surrounding villages.
Call now